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Please Read Carefully Important Policy Information below

By placing an order you agree to have read our policies below and understand them

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PLEASE ALLOW 3-5 DAYS FOR ALL ORDERS TO BE PROCESSED AND COMPLETED> PLEASE SPECIFY WHEN ORDER IS NEEDED>

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To request a quote, contact me by email order.twistedsweets@yahoo.com​ 

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Pricing depends on decor and intricacy of design .Please contact us with your ideas for an accurate quote. All estimates will be sent via email.

 

Please include as many of the following as you can:

• Date of Event

• Approximate number of people to serve

• What's the special occasion  (birthday, shower, etc.)

• Specify pick up of delivery (include address if delivery is chosen)

• Pick up time or Delivery time

• Inscriptions i.e. "Happy Birthday ______"

• Cake theme or idea. An idea or description of what kind of cake design you are looking for. You may also choose from my designs or email pictures of cakes that you like.

• Please include pictures of your inspirations, otherwise we will use our imagination.

 

We take pride in offering high quality products to each and every customer! This means that our cakes and baked goods require time for planning, baking and decorating. We suggest placing custom cake orders at least two weeks in advance of your event. Order changes require a minimum of 5 days notice and may not always be possible. We always take orders until we reach our production capacity, so please ask if you have an order for a closer time frame. We will do our very best to accommodate your request up to 7 days before your event. If need sooner, we will try to accommodate you. 

Please remember that your order is not confirmed unless and until the retainer is paid.

After we have discussed your order via email and given you a quote and you have paid the $50.00 retainer fee we will send you an email confirming your order. That email will have  "Retainer Paid" in the subject line. Until you receive that confirmation email, your order has not been placed. 

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NOTE- If order is less than 7 days out, the payment is due in full

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RETAINER, PAYMENT AND CANCELLATION POLICY

• We require a $50.00 NON REFUNDABLE retainer fee to reserve your order. Sorry, NO EXCEPTIONS.

• Since we make limited number of cakes every week, this retainer fee guarantees and reserves a time frame for the making of your cake.

• Retainer fee applies toward purchase price.

• You will receive a Square invoice, for retainer fee, at time of order or quote. 

• Your date has NOT been reserved until your retainer has been received and you have received a confirmation email. Until that time, your date is available to other clients. Keep in mind, many dates are booked up 4-6 weeks in advance.

• Your date is available at time quote was made. If your date becomes booked by the time you make your payment it will be refunded in the manner it was paid.

• All cake orders must be "Paid In Full" prior to 7 days within due date. 

• Wicked Batter Twisted Sweets is not responsible for the Client not having a cake supplied by Wicked Batter Twisted Sweets, if the Client fails to complete all payments required prior to the event by the specified deadlines. 

• If payment is not made in full by at least 7 calendar days before the event date, NO cake will be made and the order will be canceled with forfeiture of all monies paid to date. The Client is responsible for keeping track of any payments due and ensuring their timely payment.

• Cancellations prior to 7 days before due date will forfeit Retainer Fee. All other payments will be refunded in the manner they were paid.

• Cancellations within 7 days before due date will forfeit all payments. (Of course, some circumstances will be considered such as natural catastrophe, death in immediate family, medical emergency of immediate family member)

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DELIVERY or PICK-UP

• You may pick up your cake at my location at the Decatur Location.

• Pick up time can typically be scheduled upon your request.

• There is a 30 minute window for pick up time that will be scheduled at time of order.  Anyone arriving 30 minutes or more late without prior notice will incur a late fee of $25 per hour.

• Cakes, up to three tiers, are constructed to withstand normal transport. Make sure to arrive in an air conditioned vehicle. While it is generally not a problem for clients to transport smaller cakes, self-transporting any cake is at your own risk.  Wicked Batter is not responsible for cake once it leaves the bakery.

• Your cake will be in a box completely covered and should travel on a flat surface like the floorboard and away from the sun.

• Liability: Wicked Batter Twisted Sweets does not recommend clients self-transport cakes over 3 tiers tall, or any cake more than 1 hour and is not responsible for any damage that may occur to any client-transported cake once it has left our bakery. If you or a representative picks up and sets up the cake, you assume all liability and responsibility for the condition of the cake once it leaves possession of Wicked Batter Twisted Sweets.  

• You are responsible for providing an appropriate and secure table and environment for the cake. Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below. NEVER display your cake outside.

 

DELIVERY

• Delivery is available with advance notice.

• Delivery time and location must be scheduled in advance and is subject to availability.

• Local delivery is $20.00.

• Local delivery is within 15 mile radius of Atlanta Perimeter. $1.50/mile for anything over 15 miles

• If no one is available at the scheduled delivery address and time, the cake will not be left and no refund will be made. If schedule allows, I will redeliver to the same address for an additional $35.00 fee paid via square before delivery. 

• You are responsible for providing an appropriate and secure table and environment for the cake. Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below. Wicked Batter will NEVER display your cake outside.

• We are not responsible for damage after the cake is delivered.

 

Prices for decorated Cakes

OUR CAKES ARE VERY TALL

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Lunch Box Cakes

A Lunch Box Cake is 2 layer cake personal cake 

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4-Inch Lunch Box (Serves 2)  starts at $16.99

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ROUND CAKES  

Our round cakes are 3 layers of cake

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6-Inch Round Cake   starts at $55

8-Inch Round Cake   starts at $85

10-Inch Round Cake  starts at $100

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SQUARE CAKES

Our square cakes are 3 layers of cake

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6-Inch Square Cake   starts at $60

8-Inch Square Cake   starts at  $90

10-Inch Square Cake  starts at  $110

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ROUND TIERED CUSTOM CAKES

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2-Tier Cake      Starting at $150

(6 & 8 Inch; Serves 40 People)

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2-Tier Cake      Starting at $240

(8 & 10 Inch; Serves 64 People)

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2-Tier Cake      Starting at $300

(10 & 12 Inch; Serves 94 People)

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Custom fondant cake start at $130

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​*Fillings additional pricing* 

6” $10.00  8” $15.00 10” $20.00

Bundt Cakes - Start at $40.00

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By Placing and order you have read and agreed to the above terms